BOP & Call Centres
Run your BPO or call centre from one system
Agents, shifts, payroll, clients and call quality, all in Confido360.
Call centres move fast: large teams, rotating shifts, multiple client accounts and thousands of calls every week. Confido360 brings HR, payroll, attendance, CRM and billing into one connected system, so your managers always know who is working, what each client owes and how every team is performing.
Add Confido AI Agent and every call can be recorded, analysed and reviewed for quality, without listening to hours of audio.
What you can manage
- Agent HR records
- Shifts and attendance
- Payroll
- Leave requests
- Employee self-service
- Client accounts (CRM)
- Client billing
- Accounts
- Call recording and QA
- Team performance reports
Everything a call centre needs
Choose the modules you need today and add more as your operation grows.
HR management
Keep every agent's profile, documents, role and team assignment in one place.
Attendance and shifts
Plan day, night and rotating shifts and track attendance against each roster.
Payroll
Run payroll from attendance and shift data, including allowances and deductions.
Leave management
Handle leave requests and approvals without disrupting shift coverage.
Employee self-service portal
Agents check payslips, attendance and leave balances and submit requests themselves.
CRM
Manage client accounts, contacts, campaigns and every interaction with them.
Client billing
Invoice each client accurately and keep track of payments and dues.
Accounts management
Keep your ledgers, expenses and financial reports up to date.
Reports and dashboards
See headcount, attendance, payroll costs and team performance at a glance.
Quality managementNew
Calls and meetings recorded by Confido AI Agent are linked here automatically, next to the right agent. Your QA team can review each recording with its AI report, score it, and assign coaching or follow-up actions, all without leaving Confido360. Client feedback and complaints can be reviewed and actioned in the same place.
- ListenOpen the recorded call linked to the agent and client.
- ReviewCheck the AI report, score the call and record observations.
- Take actionAssign coaching or follow-ups and track them until closed.
Add Confido AI Agent to analyse every call
Record WhatsApp calls and Teams or Zoom meetings on agent systems, then get AI reports with key points, flagged issues and timestamps. Every recording lands in the Quality Management module, linked to the right agent.
See Confido360 in action
Short videos showing how Confido360 works day to day.
HR Management: smarter employee and HR management
Watch on YouTubeEmployee Self-Service Portal: smarter HR access
Watch on YouTubeConfido360: complete business management and ERP
Watch on YouTubeReady to simplify your call centre?
See Confido360 working with your own agents, shifts and client accounts in a free demo.
Call recording takes place on company systems, in line with your organisation's policies, client agreements and applicable consent requirements.