At Confido360, we strive to ensure our cloud platform delivers reliable operational value to your organization. Because our services are delivered as cloud-based software solutions, the following refund and cancellation guidelines apply:
1. SaaS Subscriptions & Recurring Charges
Subscription Renewals: Recurring monthly and annual subscription payments made for Confido360 modules (including Academic Management, HR, CRM, and Billing) are non-refundable once the billing cycle has begun.
Cancellation Request:
Clients wishing to cancel or terminate their subscription must submit a written cancellation notice prior to the upcoming renewal billing. Cancellation requests received after the renewal billing date will apply to the subsequent billing cycle, and fees for the current active cycle remain non-refundable.
2. Implementation, Custom Development & Setup Fees
One-time initial implementation, data migration, and custom module development fees are non-refundable once technical deployment or work has commenced according to your agreed Scope of Work (SOW).
3. Refund Eligibility & Exception Cases
A refund may be evaluated under the following specific circumstances:
Duplicate Billing: Any accidental duplicate payment or over-billing error will be refunded in full within 5–7 business days upon verification.
Prolonged Platform Downtime: In the event that Confido360 experiences a complete, unannounced system outage exceeding 72 consecutive hours attributable solely to our core server infrastructure.
4. Refund Processing Window
Approved refund requests are credited back to the original credit/debit card or banking account used during purchase within 7 to 10 business days.
Contact Us
If you have questions regarding an invoice or subscription account, please contact us at:
confido360.com
hello@confido360.com