Hotels & Hospitality
Run your hotel from one system
Reservations, rooms, restaurant, billing and staff, all in Confido360.
Hotels juggle bookings, room turnover, restaurant orders, supplies and staff working around the clock. Confido360 connects the front desk, housekeeping, restaurant, inventory, HR and accounts in one system, so every department shares the same live information and nothing falls through the cracks.
From the first booking to the final checkout bill, your team spends less time on admin and more time looking after guests.
What you can manage
- Reservations
- Check-in and check-out
- Rooms and housekeeping
- Guest billing
- Restaurant orders
- Inventory and supplies
- Staff HR and shifts
- Payroll
- Accounts
- Guest service quality
Everything a hotel needs to run smoothly
Choose the modules you need today and add more as your property grows.
Reservations
Take direct, phone and corporate bookings and see availability by room type and date.
Front desk
Speed up check-in and check-out, room assignments and guest requests.
Rooms and housekeeping
Track room status in real time and assign cleaning and maintenance tasks.
Guest billing
Bring room charges, restaurant orders and services into one bill at checkout.
Restaurant management
Manage menus, orders and kitchen tickets, and post restaurant bills to guest rooms.
Inventory and procurement
Track food, beverages, linen and amenities, with purchase orders and stock alerts.
HR and payroll
Manage staff records, duty rosters and monthly payroll for every department.
Accounts management
Keep ledgers, receivables, payables and financial reports up to date.
Reports and dashboards
See occupancy, revenue, restaurant sales and costs at a glance.
Quality managementNew
Reservation and guest service calls recorded by Confido AI Agent are linked here automatically, next to the right staff member. Your managers can review each call with its AI report, add observations, and assign follow-up actions, all without leaving Confido360. Guest feedback and complaints can be reviewed and actioned in the same place.
- ListenOpen the recorded call linked to the staff member and guest.
- ReviewCheck the AI report, score the call and record observations.
- Take actionAssign coaching or follow-ups and track them until closed.
Add Confido AI Agent to improve guest service
Record reservation and guest service WhatsApp calls, and Teams or Zoom meetings with corporate clients, then get AI reports with key points, flagged issues and timestamps. Every recording lands in the Quality Management module, linked to the right staff member.
See Confido360 in action
Short videos showing how Confido360 works day to day.
Billing Management: simplify your business billing
Watch on YouTubeHR Management: smarter employee and HR management
Watch on YouTubeBefore vs after Confido360 ERP
Watch on YouTubeReady to simplify hotel operations?
See Confido360 working with your own rooms, restaurant and staff in a free demo.
Calls are recorded on hotel systems, in line with your hotel's privacy policies and applicable consent requirements.